Thank you for shopping with OPTIXWORLD EYECARE CENTRE SDN BHD! We are pleased to offer you our shipping policy.
We use J&T/PGEON/GDEX/POSLAJU/CITILINK as our primary shipping courier. For all orders within our designated shipping zones, a flat rate of RM8 (WM), RM15 (EM) will be charged. This rate is applicable to packages weighing from 0kg to 3kg.
Order Processing Time
We strive to process and ship orders within 3 business days of receiving payment. Please note that during peak seasons or promotional events, there may be slight delays in order processing.
Estimated Delivery Time
Estimated delivery times are generally 3 to 5 business days after the order has been processed. Please note that these times are only estimates and actual delivery times may vary.
Once your order has been shipped, you will receive an email notification with tracking information.
Return and Refund Policy
We want you to be completely satisfied with your purchase from OPTIXWORLD EYECARE CENTRE SDN BHD. Please review our return and refund policy.
We accept returns for eligible items within 7 days from the date of delivery. To be eligible for a return, the item must be in its original packaging and unused condition. Please note that we cannot accept returns for opened packages, as outlined in our policy.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received. The original shipping cost is non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.